I don’t understand the hours of some businesses and the choices made by some self employed/semi-self employed people.
The other day I went into my bank to deposit money and see my buddy’s brother who is “my banker.” I went during when I was taking lunch, because that was convenient for me. When I figured out he wasn’t there I got online to deposit the money.
Another personal banker abruptly grabbed me off the line and asked if I needed help and brought me to her desk. At first I thought it was because I was too damn cute to sit online with those regular folks, but that wasn’t the reason at all! She wanted to up-sell me some banking product.
I kindly informed her that I had a banker, and that I grew up with his brother so…come on you weren’t getting my business. She simply said “don’t worry about it.” I took that as, don’t worry about it anything I sell, he’ll get credit for. I ended up signing up for a debit rewards card (I haven’t done the math on it, so we’ll see if its worth it in a couple months).
Predictably, I received a phone call from my banker, asking what happened? I explained the story, and all was fixed…he got the credit after sternly asking the other banker what her problem was. But it was evidence of something else that I thought people understood.
When You Take Your Lunch Is Important for Sales
My banker was eating lunch when I was being poached by his co-worker. If your main source of clients is from pulling people off line why would you take lunch during the busiest time in a bank?
Maybe its not lunch, maybe it is when you take your day off or when you get into the office, but when you are sales your decision when not to work matters. I control my offices cold calling software, and someone asked me for a list of successful professionals. However, when I asked him when he planned on calling these assumingly busy professionals? He said mid morning. What dentist, veterinarian or doctor do you know that has time to take a cold call at 10:30am? I talked to him about making those calls either in the evening or early morning before their first client.
Another great example…ever decide that this Sunday I am going to go check out a car, and then find out the car dealership is closed? Hey Car-Dealer Owner, I am not going to buy a car on a Tuesday Evening, I may buy one on a Sunday. My dry cleaner has it right they are open all days except Tuesdays, they know that I may do laundry (well I actually don’t do laundry, but The Wife may) on a Sunday or Saturday.
Am I complaining too much? Does this make sense?